Overview
This Shipping & Delivery Policy applies to all wholesale orders of stainless steel jewelry purchased from Dongguan Junyan Jewelry. By placing an order on our website, you fully agree to the shipping terms stated below.
1. Processing Time
- In-stock standard items: Orders will be processed within 1–3 working days after full payment is confirmed.
- Custom OEM & ODM orders (engraving, custom size, custom plating): Production lead time is 7–15 working days based on order quantity. We will inform you of the exact production schedule after confirming your design draft.
- Orders placed on weekends or Chinese public holidays will be processed on the next working day.
2. Shipping Methods & Transit Time
We offer multiple international shipping options for global wholesale clients:
- DHL / FedEx / UPS Express (Recommended) Transit time: 3–7 business days to most countries (US, Canada, UK, EU, Australia). Door-to-door delivery with tracking number.
- Air Freight Bulk Shipment Suitable for large bulk orders over 500pcs. Transit time: 7–12 working days.
- Sea Freight For mass production orders with large volume. Transit time: 25–40 days depending on destination port.
3. Shipping Cost
- Shipping fees are calculated based on order weight, package size, destination country and shipping method.
- We will provide an exact shipping quotation before production.
- Free shipping is available for bulk orders reaching our minimum wholesale amount (please contact our WhatsApp support for details).
- All customs duties, import taxes, clearance fees charged by your local customs are the buyer’s sole responsibility.
4. Shipping Tracking
Once goods are dispatched, we will send you a unique tracking number via WhatsApp or email. You can track your shipment online in real time.
5. Delivery Address Notice
Please provide your complete, accurate delivery address (including zip code, contact phone number). Any delivery failure caused by incorrect address will be borne by the buyer, and re-delivery fees will be charged separately.
6. Damaged & Lost Shipment
- If packages arrive damaged or items are defective due to our production error, please take clear photos/videos within 48 hours after receiving goods and contact us for replacement solutions.
- For lost shipments during transit, we will assist you to file a claim with the logistics provider after checking official tracking records.
7. Delivery Delay Exceptions
We are not liable for delivery delays caused by force majeure, including but not limited to customs inspection, flight suspension, port congestion, natural disasters, local policy adjustments and courier operational delays.
Contact Information
WhatsApp: +86 189 294 0785
Factory Address: 10 Xishang Street, Wanjiang, Dongguan, Guangdong, China
